The future customer service provided by call centres will be changed due to new web-based interactive multimedia technologies. Technical support will be offered in a completely new...
Oliver Schreer, Ralf Tanger, Peter Eisert, Peter K...
: The success of sponsored search has radically affected how people interact with the information, websites, and services on the web. Sponsored search provides the necessary revenu...
User Modelling is the core component for the majority of personalisation systems. By keeping a model for every user, a system can successfully personalise its content and utilise a...
Currently, applications that focus on providing conversations with virtual humans require extensive work to create robust conversational models. We present a new approach called Hu...
: The sector of Knowledge-Intensive Business Services (KIBS) is characterised by high rates of firm fluctuation, rapid changes in technological progress (e.g., in the software indu...