It is extremely hard for a global organization with services over multiple channels to capture a consistent and unified view of its data, services, and interactions. While SOA and...
Ismail Ari, Jun Li, Riddhiman Ghosh, Mohamed Dekhi...
End users are often cast as the weak link in computer security; they fall victim to social engineering and tend to know very little about security technology and policies. This pa...
Abstract—Open Web-based and social platforms dramatically influence models of work. Today, there is an increasing interest in outsourcing tasks to crowdsourcing environments tha...
Harald Psaier, Florian Skopik, Daniel Schall, Scha...
Abstract. In this paper, we outline the relation between Knowledge Management (KM) as an application area on the one hand, and software agents as a basic technology for supporting ...
The most acute information management challenges today stem from organizations relying on a large number of diverse, interrelated data sources, but having no means of managing the...