Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
With the increasing popularity of location-based services, such as tour guide and location-based social network, we now have accumulated many location data on the Web. In this pap...
Vincent Wenchen Zheng, Yu Zheng, Xing Xie, Qiang Y...
We present SmallWorlds, a visual interactive graph-based interface that allows users to specify, refine and build item-preference profiles in a variety of domains. The interface f...
Brynjar Gretarsson, John O'Donovan, Svetlin Bostan...
Abstract--This paper presents a technique inspired by the negative selection mechanism of the immune system that can detect foreign patterns in the complement (nonself) space. In p...
Tagging systems have become major infrastructures on the Web. They allow users to create tags that annotate and categorize content and share them with other users, very helpful in...