The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
Malte Geib, Annette Reichold, Lutz Kolbe, Walter B...
Abstract. Mainstream workflow management systems are using procedural languages ranging from BPMN and EPCs to BPEL and YAWL. By demonstrating DECLARE, we will show that it is also ...
Maja Pesic, Helen Schonenberg, Wil M. P. van der A...
Abstract— In recent years business-to-business (B2B) ecommerce has been subject to major rethinking. A paradigm shift from document centric file-based interchange of business in...
The quality of data is a key factor that determines the performance of information systems, in particular with regard (1) to the amount of exceptions in the execution of business p...
This paper introduces monitoring applications, which we will show differ substantially from conventional business data processing. The fact that a software system must process and...