—The timely and efficient management of faults that affect the quality of services delivered to customers is an important issue for service providers with respect to their busin...
This paper examines how software developers discuss users and how such discussions are intrinsic to the negotiation and settling of technical decisions in the development and test...
Developing user interfaces for ubiquitous environments is a challenging task. In such an environment, users can apply different devices to accomplish the same or different tasks. ...
Today's User Interfaces (UIs) are complex software components, which play an essential role in the usability of an application. The development of UIs requires therefore, not ...
Many of today's virtual environment applications, such as massively multi-player online games, involve a large and rapidly changing set of users. The server-based architectur...