Without trust, most prudent business operators and clients may decide to forgo use of the Internet and revert back to traditional methods of doing business. To counter this trend,...
: Success in implementing a Customer Relationship Management (CRM) system requires close attention to data quality issues. However, most of the literature focuses on the quality of...
John R. Talburt, Kimberly Hess, Richard Wang, Emil...
Autonomic systems are needed to self-manage the increasing complexity of pervasive communications access and the ubiquitous computing services it offers to humans. Policy based go...
Kevin Feeney, Karl Quinn, David Lewis, Declan O'Su...
Communities are the latest phenomena on the Internet. At the heart of each community lies a social network. In this paper, we show a generalized framework to understand and reason...
Loyalty systems provide an interesting possibility for vendors in customer relationship management. This holds for both real world and online vendors. Beside potential benefits of...