This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Abstract. In both research fields, Case-Based Reasoning and Reinforcement Learning, the system under consideration gains its expertise from experience. Utilizing this fundamental c...
The goal of having networks of seamlessly connected people, software agents and IT systems remains elusive. Early integration efforts focused on connectivity at the physical and s...
In this paper, we present the design and implementation of and interdisciplinary research project involving an intelligent agent-based framework for collaborative e-commerce appli...
Xiaojun Shen, Shervin Shirmohammadi, Chris Desmara...
The underlying research topics and the architecture of the UBU team are briefly described. The aim of developing UBU is to subject a series of tools and procedures for agent decis...