Conceptual modelling is thought (by academics at least) to be a key activity of Business Systems Analysis. For decades, comprehensive research has been conducted on related topics ...
A critical point for developing successful information systems for distributed organisations is the need for integrating heterogeneous technologies and tools. This paper reports a...
Lerina Aversano, Gerardo Canfora, Andrea De Lucia,...
The importance of electronic collaboration has risen as successful organisations recognize that they need to convert their intellectual resources into goods and services their cus...
Sajda Qureshi, Andries van der Vaart, Gijs Kauling...
: The successful deployment and exploitation of an Information and Communications Technologies (ICT) project in a traditional Public Organization involves the proper design and imp...
As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...