Recently, by changing business circumstances, financial institutes have become interested in customer relationship management (CRM) in order to obtain continuous profit and to kee...
—Over the past few years, XML (eXtensible Mark-up Language) has emerged as the standard for information representation and data exchange over the Internet. This paper provides a ...
This paper is concerned with how collaborative virtual environments can be structured in order to enable greater scalability and yet maintain a richness of communication. Based on...
This paper overviews 9 vandalism detectors that have been developed and evaluated within PAN'10. We start with a survey of 55 different kinds of features employed in the detec...
Business process management and systems have been proven mature and highly beneficial in many domains. Recent surveys by leading market analysts say that the next challenge for BPM...