An important trend in Web information processing is the support of multimedia retrieval. However, the most prevailing paradigm for multimedia retrieval, content-based retrieval (C...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Semantic Business Process Management (SBPM) has been proposed as an extension of BPM with Semantic Web and Semantic Web Services (SWS) technologies in order to increase and enhance...
Ana Karla Alves de Medeiros, Carlos Pedrinaci, Wil...
UN/CEFACT’s Modelling Methodology (UMM) is used to analyze and design B2B business processes. We extend UMM by a constraint mechanism for adding business environment-specific co...
In this paper, we propose a Core Grid Ontology (CGO) that defines fundamental Grid-specific concepts, and the relationships between them. One of the key goals is to make this Co...