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» A conceptual framework for service modelling
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JUCS
2010
119views more  JUCS 2010»
14 years 8 months ago
Typology of Service Innovation from Service-Dominant Logic Perspective
: This study provides a conceptual framework with respect to service innovation, especially from a service-dominant logic (S-D logic) perspective. Even though innovation has been d...
Kichan Nam, Nam Hee Lee
SIGUCCS
1999
ACM
15 years 2 months ago
Bridging Worlds: The IT Support Professional as Interpreter Between Cultures
One result of the action of Moore’s Law, the doubling of IT (Information Technology) power every 18 months, is a widening gap in the understanding of this technology between tho...
Don Rea
IEEESCC
2008
IEEE
15 years 4 months ago
Proactive Runtime Service Discovery
In this paper we describe a framework that supports runtime service discovery in both pull and push modes. Our framework supports service discovery based on structural and behavio...
Andrea Zisman, James Dooley, George Spanoudakis
BALT
2010
14 years 4 months ago
Interoperability Services for Models and Ontologies
Model-based approaches in the UML/MOF technological space and ontology-based approaches in the OWL technological space both support conceptual modeling using different kinds of rep...
Jürgen Ebert, Tobias Walter
EGOV
2009
Springer
15 years 4 months ago
A Multiple-Item Scale for Assessing E-Government Service Quality
A critical element in the evolution of e-governmental services is the development of sites that better serve the citizens’ needs. To deliver superior service quality, we must fir...
Xenia Papadomichelaki, Gregoris Mentzas