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MANSCI
2008
116views more  MANSCI 2008»
13 years 6 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
ATAL
2006
Springer
13 years 10 months ago
Adaptive Pricing for Customers with Probabilistic Valuations
Abstract. In this paper, we examine the problem of choosing discriminatory prices for customers with probabilistic valuations and a seller with indistinguishable copies of a good. ...
Michael Benisch, James Andrews, Norman M. Sadeh
WSC
1997
13 years 7 months ago
Panel on Transportation and Logistics Modeling
Transportation and logistics are fertile areas for modeling. Simulation has traditionally been used in warehousing and inside the distribution center or processing hub in the truc...
John S. Carson II, Mani S. Manivannan, Mark K. Bra...
ANOR
2007
151views more  ANOR 2007»
13 years 6 months ago
Distributed personnel scheduling - negotiation among scheduling agents
This paper introduces a model for Distributed Employee Timetabling Problems (DisETPs) and proposes a general architecture for solving DisETPs by using a Multi Agent System (MAS) pa...
Eliezer Kaplansky, Amnon Meisels
WSC
2004
13 years 7 months ago
Simulation Experiment for Improving Construction Processes
From the perspective of flow analysis, the more complex the project, the more wastes are prone to build up, due to the increasing number of interfaces between activities. When pro...
Shihyi Wang, Daniel W. Halpin