The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
The most commonly used request processing model in multithreaded web servers is thread-per-request, in which an individual thread is bound to serve each web request. However, with...
: Conceptual business process models such as Event-driven Process Chains (EPCs) play an important role in the business process management life cycle. The problem in this context is...
Although significant progress has been made toward effective insight discovery in visual sense making approaches, there is a lack of effective and efficient approaches to manage t...
Software systems are subject to increasing complexity and in need of efficient structuring. Multi-agent system research has come up with approaches for an organization-oriented co...