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» A reference model for risk-aware business process management
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ICSOC
2010
Springer
14 years 8 months ago
Incorporating Expectations as a Basis for Business Service Selection
Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
Adel M. ElMessiry, Xibin Gao, Munindar P. Singh
ICSEA
2009
IEEE
14 years 7 months ago
Integrating IT Service Management within the Enterprise Architecture
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Anacleto Correia, Fernando Brito e Abreu
QUATIC
2007
IEEE
15 years 4 months ago
MPS Model-Based Software Acquisition Process Improvement in Brazil
This paper describes an initiative to improve software acquisition process in Brazil. This initiative was conducted in the context of the MPS.BR Program, a nationwide effort to de...
Kival Chaves Weber, Eratostenes Edson Ramalho de A...
ISN
1999
Springer
159views Communications» more  ISN 1999»
15 years 2 months ago
Accounting Management in a TINA-Based Service and Network Environment
The ACTS FlowThru project aims to build a management system which supports the flow of management information across organisational and technological domains by reusing components ...
Patrick Hellemans, Cliff Redmond, Koen Daenen, Dav...
ISTA
2004
14 years 11 months ago
Enterprise Architecture Modeling using Agent Paradigm
: New approaches to modeling and design of enterprise systems must enable enterprises to offer dramatically improved capabilities including more effective enterprise architectures,...
Olfa Lamouchi, Amar Ramdane-Cherif, Nicole L&eacut...