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» A research manifesto for services science
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HICSS
2007
IEEE
135views Biometrics» more  HICSS 2007»
15 years 4 months ago
Extending the Applicability of Recommender Systems: A Multilayer Framework for Matching Human Resources
Recommender Systems (RS) so far have been applied to many fields of e-commerce in order to assist users in finding the products that best meet their preferences. However, while th...
Tobias Keim
HPDC
2006
IEEE
15 years 3 months ago
Materializing Highly Available Grids
Grids are becoming a mission-critical component in research and industry. The services they provide are thus required to be highly available, contributing to the vision of the Gri...
Mark Silberstein, Gabriel Kliot, Artyom Sharov, As...
HICSS
2003
IEEE
140views Biometrics» more  HICSS 2003»
15 years 3 months ago
Earning a Living among Peers - the Quest for viable P2P Revenue Models
P2P applications have found a lot of interest lately but there are open questions about the viability of the revenue models behind P2P applications/ services. In this paper, we di...
Thomas Hummel, Øyvind Strømme, Ryan ...
JCDL
2005
ACM
153views Education» more  JCDL 2005»
15 years 3 months ago
Developing the DigiQUAL protocol for digital library evaluation
The distributed, project-oriented nature of digital libraries (DLs) has made them difficult to evaluate in aggregate. By modifying the methods and tools used to evaluate tradition...
Martha Kyrillidou, Sarah Giersch
73
Voted
CSCW
2000
ACM
15 years 2 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf