Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
This paper presents a study that uses simulation to improve shop floor performance by means of two layout types and certain operational parameters. In this study, an overview of t...
MKPLS (Multiway Kernel Partial Least Squares) methods are used to model the batch processes from process operational data. To improve the optimization performance, a batch-to-batc...
We propose a new storage model called MBSM (Multiresolution Block Storage Model) for laying out tables on disks. MBSM is intended to speed up operations such as scans that are typ...
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...