The continuing explosive growth of the web has not been matched by an adequate enhancement of the infrastructure on which it depends. Both consumers and producers are often left f...
In the context of the CATCH research program that is currently carried out at a number of large Dutch cultural heritage institutions our ambition is to combine and exchange hetero...
In this paper, we define and study a new class of capacity planning models called MAP queueing networks. MAP queueing networks provide the first analytical methodology to describe ...
Although approaches to User Centered Software Development have existed for almost 20 years a rift still exists between theory and practice. In practice, many software projects are...
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...