1 In the classic educational context, observing and identifying learner's emotional response allow the teacher to adapt the lesson, with the aim of improving the quality of th...
As knowledge emerges as the primary strategic resource in the 21st century, many firms in the manufacturing and service sectors alike are beginning to introduce and implement Know...
Purpose – This article is the third in a four-part series that aims to illustrate the process involved in planning a portal and creating a portal definition document. Design/me...
This paper explores the role of Information Technology (IT) in the management of municipally-owned and operated public utilities. Through semi-structured interviews of senior mana...
: The aim of this study is to assess quality perception of information system (IS) services outsourced by a large Brazilian bank, both from a technical (results) as well as from a ...
Luis Kalb Roses, Norberto Hoppen, Bernard Ballaz, ...