In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
The Florida Public Hurricane Loss Model (FPHLM) developed in the State of Florida offers an open, public and effective tool for the government to regulate the insurance ratemaking...
Shu-Ching Chen, Min Chen, Na Zhao, Shahid Hamid, K...
Current IEEE 802.11 wireless networks are vulnerable to session hijacking attacks as the existing standards fail to address the lack of authentication of management frames and net...
Intelligent Tutoring Systems, while effective at producing student learning [2,7], are notoriously costly to construct [1,9], and require PhD level experience in cognitive science...
Neil T. Heffernan, Terrence E. Turner, Abraao L. N...
We present an overview of the Virtual Patient project at the University of Maryland, which is developing a cognitive model of humans experiencing various states of health and dise...
Sergei Nirenburg, Marjorie McShane, Stephen Beale,...