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WSC
2007
15 years 6 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
DGO
2008
135views Education» more  DGO 2008»
15 years 5 months ago
Florida Public Hurricane Loss Model (FPHLM): research experience in system integration
The Florida Public Hurricane Loss Model (FPHLM) developed in the State of Florida offers an open, public and effective tool for the government to regulate the insurance ratemaking...
Shu-Ching Chen, Min Chen, Na Zhao, Shahid Hamid, K...
ACSW
2006
15 years 5 months ago
Experiences in passively detecting session hijacking attacks in IEEE 802.11 networks
Current IEEE 802.11 wireless networks are vulnerable to session hijacking attacks as the existing standards fail to address the lack of authentication of management frames and net...
Rupinder Gill, Jason Smith, Andrew Clark
FLAIRS
2006
15 years 5 months ago
The ASSISTment Builder: Towards an Analysis of Cost Effectiveness of ITS Creation
Intelligent Tutoring Systems, while effective at producing student learning [2,7], are notoriously costly to construct [1,9], and require PhD level experience in cognitive science...
Neil T. Heffernan, Terrence E. Turner, Abraao L. N...
FLAIRS
2006
15 years 5 months ago
Cognitive Simulation in Virtual Patients
We present an overview of the Virtual Patient project at the University of Maryland, which is developing a cognitive model of humans experiencing various states of health and dise...
Sergei Nirenburg, Marjorie McShane, Stephen Beale,...
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