We present an algorithm for automatic testing of distributed programs, such as Unix processes with inter-process communication and Web services. Specifically, we assume that a prog...
Multi-category classification of short dialogues is a common task performed by humans. When assigning a question to an expert, a customer service operator tries to classify the cu...
Memory state can be corrupted by the impact of particles causing single-event upsets (SEUs). Understanding and dealing with these soft (or transient) errors is important for syste...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Executable business process models build on the specification of process activities, their implemented business functions (e.g., Web services) and the control flow between these a...