Pervasive environments bring new challenges for service management, as clients have to handle large collections of services offered by concurrent networks at their location, as we...
Creating value and continuously generating a positive Total Customer Experience (TCE) for customers is important for E-Commerce environments in order to attract and retain custome...
Shailey Minocha, Lisa Dawson, Ann Blandford, Dave ...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
Wireless communications and device miniaturization are enabling pervasive scenarios where the limited resource availability and the wide heterogeneity of access terminals make cruc...
Abstract—The security mechanisms employed in current networked environments are increasingly complex, and their configuration management has an important role for the protection...