As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
Over the past years Mobile Business has gained significant progress not only because of higher transfer rates as well as advanced processing power and memory capabilities of netw...
E-Cases is an innovative approach to management development. Traditional case studies typically describe a decision or a problem in a real-life setting. E-Cases encourage students...
Philip M. Drinkwater, Christopher P. Holland, K. N...
IT infrastructures coupled with BPR initiatives have the potential of supporting and enabling new organizational forms and helping firms face the challenges of globalization. The ...
The success of data-driven solutions to difficult problems, along with the dropping costs of storing and processing massive amounts of data, has led to growing interest in largesc...