There has been tremendous growth in electronic commerce over the past few years. This growth is expected to sustain momentum in the future. Hence, the Internet has become an essent...
- The issue of web-site quality is tackled from the perspective of the `voice of the customer'. Quality function deployment (QFD) is adopted as a framework for identifying web...
The Internet network provides access to several hundreds of million sites and expands at a rate of a million pages a day. Yet, given the rapid and anarchical nature of its evoluti...
This paper presents new services for intelligent monitoring and visualising user accesses to a university's web site. These are based on the use of data mining techniques to p...
Adaptive web sites are sites that automatically improve their internal organization and/or presentation by observing userbrowsing behavior. In this paper we argue that adaptive be...