It has been demonstrated that the use of suitable metaphors in the user service interface can have a dramatic effect on the way in which the user perceives the services, depending ...
Intelligent monitoring facilities are of paramount importance in both service and network management as they provide the capability to monitor quality of service and utilisation pa...
George Pavlou, Kevin M. T. McCarthy, George Mykoni...
Traditionally call centres were based on circuit-switched systems. But with the advancement of communication technologies, call centres have shifted to packet-switched systems. Th...
An increased need for collaborative research, together with continuing advances in communication technology and computer hardware, has facilitated the development of distributed s...
Recent advances in high-performance computing have pushed computational capabilities to a petaflop (a thousand trillion operations per second) in a single computing cluster. This ...