We consider a monopolist expert offering a service with a `credence' characteristic. A credence service is one where the customer cannot verify, even after a purchase, whethe...
Laurens G. Debo, L. Beril Toktay, Luk N. Van Wasse...
Even with todays hardware improvements, performance problems are still common in many software systems. An approach to tackle this problem for component-based software architectur...
End-to-end packet-pair probing has been used as one of the primary mechanisms to measure bottleneck capacity, crosstraffic intensity, and available bandwidth of end-to-end Internet...
Xiliang Liu, Kaliappa Nadar Ravindran, Dmitri Logu...
When having repeated interactions with a service provider, a service consumer might desire guarantees on the delivery of the service. These guarantees involve both functional and n...
Australia is one of the leading nations using the internet in both business-to-consumer (B2C) and business-tobusiness (B2B) settings (ABS 2004). However, little academic attention...