The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
In recent years Services Science has been an emerging discipline that aims to promote service innovation and increase service productivity by aligning scientific, management, and ...
This paper presents an emerging tool for security configuration of service-oriented architectures with Web Services. Security is a major concern when implementing mission-critical...
— In this paper, we present a design for a generic, open, application-oriented performance instrumentation of multitier applications. Measurements are performed through configur...
Markus Schmid, Marcus Thoss, Thomas Termin, Reinho...
The paradigm of service-oriented computing (SOC) has emerged as an architectural approach to flexibility and agility, not just in systems development but also in business process ...