In the last decade, there has been an explosion of online commercial activity enabled by the World Wide Web. An electronic marketplace (e-market) provides an online method to perf...
Adriano M. Pereira, Arlei Silva, Wagner Meira Jr.,...
This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
This paper describes a novel technique for establishing a virtual file system that allows data to be transferred user-transparently and on-demand across computing and storage serve...
Renato J. O. Figueiredo, Nirav H. Kapadia, Jos&eac...
Abstract--The proportional differentiation model is a newly introduced approach for differentiated services networks. This paper proposes and evaluates a scheduling mechanism for t...