31 search results - page 4 / 7 » An Agent Scheduling Optimization for Call Centers |
AAAI
1998
14 years 11 months ago
1998
Scheduling of multiple parallel machinesin the face of sequence dependent setups and downstream considerations is a hard problem. No single efficient algorithm is guaranteedto pro...
ICCS
2005
Springer
15 years 3 months ago
2005
Springer
The paper presents the Multi Agent System (MAS) designed for the large scale parallel computations. The special kind of diffusionbased scheduling enables to decompose and allocate...
SIGECOM
2003
ACM
15 years 3 months ago
2003
ACM
Often, an outcome must be chosen on the basis of the preferences reported by a group of agents. The key difficulty is that the agents may report their preferences insincerely to m...
PUK
2001
14 years 11 months ago
2001
The work described in this paper presents an approach on scheduling in a virtual enterprise in the tourism sector. This scheduling scenario has to reconcile customers' and ser...
AAAI
2004
14 years 11 months ago
2004
Scheduling observations by coordinated fleets of Earth Observing Satellites (EOS) involves large search spaces, complex constraints and poorly understood bottlenecks; conditions w...