: Mass customization has become one of the key strategies for a service provider to differentiate itself from its competitors in a highly segmented global service market. This pape...
Jian Cao, Jie Wang, Kincho H. Law, Shen-sheng Zhan...
—Although previous research has suggested that examining the interplay between internal and external representations can benefit our understanding of the role of information vis...
When working on a large software system, a programmer typically spends an inordinate amount of time sifting through thousands of artifacts to find just the subset of information n...
The development of intelligent assistants has largely benefited from the adoption of decision-theoretic (DT) approaches that enable an agent to reason and account for the uncertai...
Bowen Hui, Sean Gustafson, Pourang Irani, Craig Bo...
: OSM is a novel approach to usability analysis and design that focuses on the quality of fit between the concepts the user is working with and those represented within supporting ...