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WSC
2007
15 years 1 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
80
Voted
SIGUCCS
2000
ACM
15 years 3 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
81
Voted
UML
2004
Springer
15 years 4 months ago
The TopModL Initiative
We believe that there is a very strong need for an environment to support research and experiments on model-driven engineering. Therefore we have started the TopModL project, an o...
Pierre-Alain Muller, Cédric Dumoulin, Fr&ea...
IEEEMM
2002
134views more  IEEEMM 2002»
14 years 10 months ago
A Middleware Architecture for Open and Interoperable GISs
an abstract model for information sharing and integration and use it to develop an architecture for building open, component-based, interoperable systems. A geographic information ...
Steven H. Wong, Steven L. Swartz, Dilip Sarkar
110
Voted
CSREAESA
2003
15 years 9 days ago
Designing an Embedded Electronic-Prescription Application for Home-Based Telemedicine Using OSGi Framework?
The combined benefits of Open Services Gateway Initiative (OSGi) and Smart card technologies in embedded devices have made the two technologies suitable for developing middleware ...
Patrick O. Bobbie, Sailaja H. Ramisetty, Abdul-Lat...