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CORR
2010
Springer
138views Education» more  CORR 2010»
14 years 9 months ago
A Framework for Interactive Work Design based on Digital Work Analysis and Simulation
Due to the flexibility and adaptability of human, manual handling work is still very important in industry, especially for assembly and maintenance work. Well-designed work operat...
Liang Ma, Wei Zhang, Huanzhang Fu, Yang Guo, Damie...
CHI
2007
ACM
15 years 10 months ago
An empirical study of the use of visually enhanced voip audio conferencing: the case of IEAC
IBM Enhanced Audio Conferencing (IEAC) is a VoIPbased audio conferencing system that, like several other systems, provides a visualization showing who is present and their states ...
Xianghua Ding, Thomas Erickson, Wendy A. Kellogg, ...
CHI
2010
ACM
15 years 2 months ago
What's your idea?: a case study of a grassroots innovation pipeline within a large software company
Establishing a grassroots innovation pipeline has come to the fore as strategy for nurturing innovation within large organizations. A key element of such pipelines is the use of a...
Brian P. Bailey, Eric Horvitz
HICSS
2003
IEEE
130views Biometrics» more  HICSS 2003»
15 years 3 months ago
An Integrative Implementation Framework for Electronic Customer Relationship Management: Revisiting the General Principles of Us
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
Jerry Fjermestad, Nicholas C. Romano Jr.
ATAL
2005
Springer
15 years 3 months ago
The use of emotions to create believable agents in a virtual environment
In the past emotions have been dismissed as a distraction to the logical, scientific thought process. More recently however, the importance of emotion in human-like intelligence a...
Karthi Selvarajah, Debbie Richards