In this paper, we consider a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Application...
This paper discusses the use of formal methods for analysing human-computer interaction. We focus on the mode confusion problem that arises whenever the user thinks that the syste...
Portable digital music players are becoming pervasive and the size of personal digital music collections has been steadily increasing (5-10 thousand tracks are common today). The ...
Abstract. This paper investigates the applicability of Informedia shot-based interface features for video retrieval in the hands of novice users, noted in past work as being too re...
This paper reports on the design and evaluation of UIMarks, a system that lets users specify on-screen targets and associated actions by means of a graphical marking language. UIM...