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» An Introduction to Knowledge Management
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ECIS
2003
14 years 11 months ago
An empirical investigation of intelligent agents for e-business customer relationship management: a knowledge management perspec
: Using a knowledge management perspective, this paper investigates new and efficient ways of applying intelligent agents to e-business customer relationship management. Intelligen...
Weiquan Wang, Izak Benbasat
HICSS
2005
IEEE
133views Biometrics» more  HICSS 2005»
15 years 3 months ago
Strategic Integration: A Knowledge Management Approach to Crisis Management
Every day, businesses are threatened by crises that could have been prevented or their impact lessened if only knowledge of causal and influencing factors were known and better ma...
Wei-Tsong Wang, Salvatore Belardo
ICSOC
2009
Springer
14 years 7 months ago
Future Research Topics in Enterprise Architecture Management - A Knowledge Management Perspective
Identifying, gathering, and maintaining information on the current, planned, and target states of the architecture of an enterprise is one major challenge of enterprise architectur...
Sabine Buckl, Florian Matthes, Christian M. Schwed...
ADVIS
2006
Springer
15 years 4 months ago
Integrated Expert Management Knowledge on OSI Network Management Objects
Abstract. The management of modern telecommunications networks must satisfy ever-increasing operational demands. We propose a study for the improvement of intelligent administratio...
Antonio Martín, Carlos León, F&eacut...
ECIS
2004
14 years 11 months ago
Beyond Knowledge Management - Introducing a framework for Learning Management Systems
In the knowledge economy, a firm's intellectual capital represents the only sustainable source of competitive advantage. Intellectual capital manifests itself, predominantly,...
Audrey Dunne, Tom Butler