The economic benefit of a certain development process or particular activity is usually unknown and indeed hard to predict. However, the cost-effectiveness of process improvement...
: The overall purpose of the research discussed here is the enhancement of home-based care by revealing individual patterns in the life of a person, through modelling of the "...
Nubia M. Gil, Nick A. Hine, John L. Arnott, Julien...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
Parallel developments are becoming increasingly prevalent in the building and evolution of large-scale software systems. Our previous studies of a large industrial project showed ...
This paper elucidates an emergent theory of organizational structure, process and leadership which the author believes will characterize the Internet based workplace of the future...