The Attacks done by Viruses, Worms, Hackers, etc. are a Network Security-Problem in many Organisations. Current Intrusion Detection Systems have significant Disadvantages, e.g. the...
Cyber-criminals around the world are using Internet-based communication channels to establish trade relationships and complete fraudulent transactions. Furthermore, they control an...
Hanno Fallmann, Gilbert Wondracek, Christian Platz...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Employees depend on other people in the enterprise for rapid access to important information. But current systems for finding experts do not adequately address the social implicat...
Kate Ehrlich, Ching-Yung Lin, Vicky Griffiths-Fish...