Emergent processes are non-routine, collaborative business processes whose execution is guided by the knowledge that emerges during a process instance. In so far as the process go...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
: Within the last few years, e-learning has become a focal point in several universities and organizations. While much research has been devoted to producing econtent, describing i...
In the challenges faced by organisations in the area of knowledge management, there is clearly a role for information and communications technologies in supporting the exploitatio...
The Uniļ¬ed Modeling Language (UML) is the standard to specify the structure and behaviour of software systems. The created models are a constitutive part of the software speciļ¬...