587 search results - page 14 / 118 » An integration model for organizing IT service management |
HICSS
2009
IEEE
15 years 4 months ago
2009
IEEE
Successful knowledge management results in a competitive advantage in today’s information- and knowledge-rich industries. The elaboration and integration of emerging web-based t...
ATAL
2004
Springer
15 years 1 months ago
2004
Springer
In this paper, we propose a framework for modelling agent organizations, OMNI, that allows the balance of global organizational requirements with the autonomy of individual agents...
WWW
2003
ACM
15 years 10 months ago
2003
ACM
Web services allow authorized entities (including individuals, corporations, and automated agents) to employ software components created by other parties scattered across the glob...
DSOM
2008
Springer
14 years 11 months ago
2008
Springer
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
OTM
2007
Springer
15 years 3 months ago
2007
Springer
The entities participating in a context-aware service platform need to establish and manage trust relationships in order to assert different trust aspects including identity provis...