96 search results - page 13 / 20 » Analysing interactive voice services |
MOBILITY
2009
ACM
15 years 2 months ago
2009
ACM
Main requirement of recent computing environments, like mobile and then ubiquitous computing, is to adapt applications to context. On the other hand, access control generally trus...
82
Voted
WSC
2007
15 years 4 hour ago
2007
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
EDOC
2006
IEEE
15 years 1 months ago
2006
IEEE
This paper presents a conceptual framework for service modelling and refinement, called the COSMO (COnceptual Service MOdelling) framework. This framework provides concepts to mode...
SKG
2006
IEEE
15 years 3 months ago
2006
IEEE
Web services (WS) have become a significant part of the Web because of such attractive features as simple to use, platform independence, and XML/SOAP support. However, these featu...
ENTER
2008
Springer
14 years 11 months ago
2008
Springer
Recommender systems (RS) are employed to personalize user interaction with (e.g. tourism) web-sites, supporting both navigation through large service assortments and the configura...