The cost savings and novel features associated with Voice over IP (VoIP) are driving its adoption by service providers. Such a transition however can successfully happen only if t...
Yair Amir, Claudiu Danilov, Stuart Goose, David He...
This paper examines a visual design element unique to situated, hot-spot style, services: locativeness. This is the extent to which the media representing a service relates to its...
We report on our iGrid2005 demonstration, called the "Dead Cat Demo"; an example of a highly interactive augmented reality application consisting of software services di...
Michael Scarpa, Robert G. Belleman, Peter M. A. Sl...
This paper presents a conceptual framework for service modelling and refinement, called the COSMO (COnceptual Service MOdelling) framework. This framework provides concepts to mode...
Dick A. C. Quartel, Maarten W. A. Steen, Stanislav...
In this user study, we address several open issues in the design of waiting cues for system response time (SRT) in interactive telephony speech applications. User observations and...