Enterprises today wish to manage their IT resources so as to optimize business objectives, such as income, rather than IT metrics, such as response times. Therefore, we introduce ...
For newly designed or transformed business processes, accurately predicting business performances such as costs and customer services before actual deployment is very important. W...
Abstract. A speech act is a linguistic action intended by a speaker. It is important to analyze the speech act for the dialogue understanding system because the speech act of an ut...
The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reason...
- Poor data in information systems impede the quality of decision-making in many modern organizations. Manual business process activities and application services are never execute...