Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...
Abstract. We discuss our DLDB knowledge base system and evaluate its capability in processing a very large set of real-world Semantic Web data. Using DLDB, we have constructed the ...
Consider a universe of tokens, each of which is associated with a weight, and a database consisting of strings that can be represented as subsets of these tokens. Given a query st...
This paper describes a large rule-based application called Engineering Standards Distribution System (ESDS). ESDS was built and deployed by Boeing and helps design engineers speci...
This article identifies two significant challenges in implementing Knowledge Management Systems (KMS), then, proposes solutions based on information economics. A knowledge market ...