57 search results - page 3 / 12 » Architecture for Customer Relationship Management Approaches... |
DSOM
2007
Springer
15 years 3 months ago
2007
Springer
Abstract. Experiences with the management of Grid specific monitoring and accounting data have shown that current approaches do not sufficiently support a distinction between prov...
EMISA
2007
Springer
15 years 3 months ago
2007
Springer
: Enterprise architecture is gaining acceptance as an approach to manage change and foster IT/business alignment by (1) propagating strategy and process changes to the software and...
ECIS
2004
14 years 11 months ago
2004
Customer relationship management (CRM) is a business philosophy that has emerged and gained prominence in the field of IS in recent years. Organisations have begun to realise that...
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WISE
2007
Springer
15 years 3 months ago
2007
Springer
One of the fundamental ideas of services and service oriented architecture is the possibility to develop new applications by composing existing services into business processes. Ho...
NOMS
2000
IEEE
15 years 2 months ago
2000
IEEE
This paper proposes a novel approach for managing IP-based services and applications, reflecting the authors’ experience with the IBM Global Network. It describes how one can e...