Web/Gridservices'metadataandsemanticsarebecomingincreasingimportantforservicesharing and effective reuse. In this paper we present a generic framework for engineering and man...
Liming Chen, Nigel R. Shadbolt, Carole A. Goble, F...
Service Science is a new term for a new paradigm which aims at the solution of an obvious problem: How to make the increasing fusion of business and IT successful in a dynamically ...
Konrad Pfadenhauer, Burkhard Kittl, Schahram Dustd...
The advent of emerging technologies such as Web services, serviceoriented architecture, and cloud computing has enabled us to perform business services more efficiently and effec...
COMPASS is a location framework where location sources are realized as plugins that contribute probability density functions to the overall localization result. In addition, COMPAS...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...