In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
Low-power and energy-efficient system implementations have become very important design issues to extend operation duration or cut power bills. To balance the energy consumption r...
: Activity Theory (AT) has been a recognised framework for enhancing design practices in HCI and related disciplines for a couple of decades. In most cases, AT has been deployed as...
People frequently complain that it is too difficult to figure out how to get computers to do what they want. However, with a computer system that actually tries to understand what...
In orderto realize their full potential, multimodalsystems need to support not just input from multiple modes, but also synchronized integration of modes. Johnston et al (1997) mo...