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» Assured service quality by improved fault management
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QUATIC
2007
IEEE
15 years 3 months ago
MPS Model-Based Software Acquisition Process Improvement in Brazil
This paper describes an initiative to improve software acquisition process in Brazil. This initiative was conducted in the context of the MPS.BR Program, a nationwide effort to de...
Kival Chaves Weber, Eratostenes Edson Ramalho de A...
RTAS
1999
IEEE
15 years 1 months ago
On Quality of Service Optimization with Discrete QoS Options
We present a QoS management framework that enables us to quantitatively measure QoS, and to analytically plan and allocate resources. In this model, end users' quality prefer...
Chen Lee, John P. Lehoczky, Ragunathan Rajkumar, D...
AIM
2006
14 years 11 months ago
Quality evaluation in information systems outsourcing
: The aim of this study is to assess quality perception of information system (IS) services outsourced by a large Brazilian bank, both from a technical (results) as well as from a ...
Luis Kalb Roses, Norberto Hoppen, Bernard Ballaz, ...
SC
2003
ACM
15 years 2 months ago
Quantifying and Improving the Availability of High-Performance Cluster-Based Internet Services
Cluster-based servers can substantially increase performance when nodes cooperate to globally manage resources. However, in this paper we show that cooperation results in a substa...
Kiran Nagaraja, Neeraj Krishnan, Ricardo Bianchini...
CORR
2008
Springer
112views Education» more  CORR 2008»
14 years 9 months ago
SecMon: End-to-End Quality and Security Monitoring System
The Voice over Internet Protocol (VoIP) is becoming a more available and popular way of communicating for Internet users. This also applies to Peer-to-Peer (P2P) systems and mergi...
Tomasz Ciszkowski, Charlott Eliasson, Markus Fiedl...