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» Assured service quality by improved fault management
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SIGSOFT
2010
ACM
14 years 7 months ago
Future of developer testing: building quality in code
Although much progress has been made in software verification, software testing remains by far the most widely used technique for improving software reliability. Among various typ...
Tao Xie, Nikolai Tillmann, Jonathan de Halleux, Wo...
CAISE
2008
Springer
14 years 11 months ago
Modelling Quality and Spatial Characteristics for Autonomous e-Service Peers
In this paper, we present an autonomous and scalable WSMO-based methodology to describe quality of service (QoS) and geographic features of e-services in a peer-to-peer based envir...
Jun Shen, Shuai Yuan
HCW
2000
IEEE
15 years 2 months ago
Evaluation of PAMS' Adaptive Management Services
Management of large-scale parallel and distributed applications is an extremely complex task due to factors such as centralized management architectures, lack of coordination and ...
Yoonhee Kim, Salim Hariri, Muhamad Djunaedi
HICSS
2009
IEEE
101views Biometrics» more  HICSS 2009»
15 years 4 months ago
A Cost-Based Model for Improving Customer Waiting Times
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
Alfred L. Guiffrida, Michael J. Messina
ICSE
2007
IEEE-ACM
15 years 3 months ago
Fifth Workshop on Software Quality
Cost, schedule and quality are highly correlated factors in software development. They basically form three sides of the same triangle. Beyond a certain point (the “Quality is F...
Barry W. Boehm, Sunita Chulani, June M. Verner, Be...