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ECOOP
2010
Springer
15 years 9 months ago
Detecting Missing Method Calls in Object-Oriented Software
When using object-oriented frameworks it is easy to overlook certain important method calls that are required at particular places in code. In this paper, we provide a comprehensiv...
Martin Monperrus, Marcel Bruch, Mira Mezini
MSR
2009
ACM
15 years 11 months ago
Does calling structure information improve the accuracy of fault prediction?
Previous studies have shown that software code attributes, such as lines of source code, and history information, such as the number of code changes and the number of faults in pr...
Yonghee Shin, Robert M. Bell, Thomas J. Ostrand, E...
KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 8 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
KAIS
2006
229views more  KAIS 2006»
15 years 4 months ago
Call classification using recurrent neural networks, support vector machines and finite state automata
Our objective is spoken language classification for helpdesk call routing using a scanning understanding and intelligent system techniques. In particular, we examine simple recurre...
Sheila Garfield, Stefan Wermter
ICFP
2004
ACM
16 years 4 months ago
Multi-return function call
It is possible to extend the basic notion of "function call" to allow functions to have multiple return points. This turns out to be a surprisingly useful mechanism. Thi...
Olin Shivers, David Fisher