When using object-oriented frameworks it is easy to overlook certain important method calls that are required at particular places in code. In this paper, we provide a comprehensiv...
Previous studies have shown that software code attributes, such as lines of source code, and history information, such as the number of code changes and the number of faults in pr...
Yonghee Shin, Robert M. Bell, Thomas J. Ostrand, E...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Our objective is spoken language classification for helpdesk call routing using a scanning understanding and intelligent system techniques. In particular, we examine simple recurre...
It is possible to extend the basic notion of "function call" to allow functions to have multiple return points. This turns out to be a surprisingly useful mechanism. Thi...