Compared to the telephone, email based customer care is increasingly becoming the preferred channel of communication for corporations and customers. Most email-based customer care...
Simple presentation graphics are intuitive and easy-to-use, but show only highly aggregated data presenting only a very small number of data values (as in the case of bar charts) ...
Daniel A. Keim, Ming C. Hao, Umeshwar Dayal, Meich...
We present a content-driven reputation system for Wikipedia authors. In our system, authors gain reputation when the edits they perform to Wikipedia articles are preserved by subs...
The main scientific event for academics working in the field of Business Process Management is the International BPM Conference. In this paper, social network analysis techniques...
Hajo A. Reijers, Minseok Song, Heidi Romero, Umesh...
This study focuses on the analysis and evaluation of agentoriented methodologies. Different studies have been proposed for the evaluation of agent-oriented methodologies adopting ...