25 search results - page 1 / 5 » Automated Email Answering by Text Pattern Matching |
104
Voted
TAL
2010
Springer
14 years 9 months ago
2010
Springer
Answering email by standard answers is a common practice at contact centers. Our research assists this process by creating reply messages that contain one or several standard answe...
CICLING
2011
Springer
14 years 2 months ago
2011
Springer
NLDB
2000
Springer
15 years 2 months ago
2000
Springer
This paper discusses the use of information extraction and natural language generation in the design of an automated e-mail answering system. We analyse short free-form texts and ...
DGO
2008
15 years 8 days ago
2008
This paper presents a new approach to identifying concepts expressed in a collection of email messages, and organizing them into an ontology or taxonomy for browsing. It incorpora...
80
Voted
SIGIR
2005
ACM
15 years 4 months ago
2005
ACM
We consider classification of email messages as to whether or not they contain certain “email acts”, such as a request or a commitment. We show that exploiting the sequential ...