BACKGROUND – the systematic review is becoming a more commonly employed research instrument in empirical software engineering. Before undue reliance is placed on the outcomes of...
Stephen G. MacDonell, Martin J. Shepperd, Barbara ...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
In order to reduce the rejection rate of our automatic reading system, we propose to pre-classify the business documents by introducing an Automatic Recognition of Documents stage...
Exploratory ad-hoc queries could return too many answers ? a phenomenon commonly referred to as "information overload". In this paper, we propose to automatically catego...
Personnel risk is an issue which has not been researched well but plays an important role to determine whether a software project succeeds or fails. Most existing work focuses on ...
Hsinyi Jiang, Carl K. Chang, Jinchun Xia, Shuxing ...